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Businiess name:
Middle Tennessee Plumbing LLC
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Review by:
citysearch c.
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Review content:
I am a plumbing contractor from NJ and read the 2 reviews that are posted. I think most people are aware of the fact that in general, people are more apt to write about something that disturbed them, than write a letter of recommendation. That's human nature! Not to be swayed either way, but; to be the devil's advocate, in my plumbing business, I have done work for warranty companies. Warranty companies pay the contractor a highly discounted labor rate for services, if you want to call it pay. So, like in any business, one must decide wherther to pay greater attention to paying customers vs warranty work. The same thing also happens in every business. Also, in a busy period, unfortunately, some customers will feel neglected. Customer service should always be of paramount importance. As far as second guessing repairs: I have rebuilt many faucets in my day and am always in the presence of customers who rely upon a third party, after the fact. In my experience, there are very few faucets that warrant repair and to avoid customer dissatisfaction, it has been my duty to advise my customers that on most faucets, a replacement is a better investment. It's like fixing a 20 year old car consistently, compared to relacing it.\r
Everyone is entitled to their opinion, but usually, and understandingly so, only the unhappy customer is the one who shares their frustration. More satisfied people need to speak up, as I'm sure this company has hundreds, if not thousands of customers after more than 20 years in business.
Pros: Many satisfied customers
Cons: 2 very dissatisfied home warranty customers
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