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Businiess name:
Computronics
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Review by:
citysearch c.
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Review content:
I recently brought my PDA into Computronics for repair after I was told by phone that the item was ""no problem"" to fix and could be repaired and working again by the end of the day. Three days, 7 phone calls, 3 in-store visits and $40.00 later I received my phone back exactly as I had left it; still broken. I was promised repair times and when I showed, was told to come back the next day. The owner promised it would take just a few more hours and if the phone didn't work, he would not charge me for the service. I was quoted a price for repair, then the price inflated to 3 times the quoted price with partial work done; which meant I could either pay the new, exaggerated quote OR have the owner restore the PDA to its original condition but, would then be charged an additional $40.00 technical service fee. I argued with the owner and while he did give me a ""coupon"" (script on the back of a business card) for a free technical service in the future, I still had to pay the minimum charge of $40.00. ***NOTE: Near the check-out window, there is a sign that states there is a minimum charge any service of $40.00. In the end, I was given a broken phone, 4 days later than promised, charged $40.00 and spent over $20.00 for non-validated parking fees! DO NOT MAKE THE SAME MISTAKE I DID!
Cons: Horrendous Customer Service, Exaggerated Pricing, In-Store Product Pushing, Parking
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