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Businiess name:
Computronics
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Review by:
citysearch c.
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Review content:
Computronics in West LA is quite possibly the worst IT repair shop in the world with the rudest and most incompetant people I have ever met. \r
\r
I took two laptops in to get repaired. They called me several days later to tell me that they were both ready. When I went to pick them up, they told me that one hadn't even been worked on. The worst part is that the other one that was ""fixed"" was in even worse shape than when I had left it, and they claimed no responsibility for it. On top of that, they threatened to charge me for the entire ""repair"" job (even though the laptop wasn't working) until I showed them that even the original problem I brought it in for hadn't been addressed. Lastly, when I tried to take the second laptop home (based on the bang-up job they did with the first one), they refused to release it until I paid them $111 for a part that they already ordered. Basically, it was extortion. This was on top of the $150 I paid for the initial diagnostic service. \r
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I was there for 2 hours and saw 3 other customers come in. 2 of the 3 also got into shouting matches with the owner, with one woman coming close to tears claiming that she had her laptop in there for almost 3 months and the other claiming that she had been hung up on twice by them in the past day. \r
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It wasn't their incompetance that galled me as much as their mindblowing rudeness to their customers. It was a horrific, borderline traumatic, experience that left me $265 poorer and my two laptops in worse shape than when I started. \r
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Extremely rude, incompetant people who should be avoided at all cost.
Cons: Extraordinarily rude, incompetant, borderline fraudulent
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