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Businiess name:
Serafina
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Review by:
citysearch c.
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Review content:
Having been to Serafina before, we knew it was a great place for a special occasion. Therefore we decided to celebrate my boyfriend's birthday and bring his family along. When we arrived his father walked up to the hostess desk and stated we had reservations at 8pm. The main hostess rudely told him that it was not 8 yet (it was about 7:55, and we of course would rather be early rather then late) and to come back to her when it was time for our reservation. I was mortified when he came back and told us what had happened. We then had to cram into the small waiting area with the other bar patrons. When his father spied an empty small table in the bar he sat down to wait and had me come over. The hostess did not wait one second to push her head over us and tell us that table was reserved and we were not allowed to sit there. After standing for more then half an hour after our reservation we were finally seated. From there on out the service from our waiter was fantastic, the food was amazing, wine, etc. everything else was great! But to have an evening start off due to bad service has made me very unlikely to return to this establishment. If they cannot hire proper employees and teach them how to speak appropriately to guests, I would rather take my money elsewhere where I am made to feel welcome.
Pros: The rabbit was the best I've had!
Cons: The horrible hostess lady
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