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Businiess name:
MCP Plumbing and Heating
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Review by:
citysearch c.
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Review content:
While the plumber was nice and seemed knowledgeable (time will tell if he was), what a nightmare this turned into. He was from the Cape himself, but didn't know where to get parts in my area. Disappeared for 2 hours for parts, despite my telling him of the home center 1 mi from my house. Messed up what he was doing - he apologized a lot. I tried to push him along late aftn. He didn't finish until 7pm. A decent plumber would've spent less than half that time on this project. Took a month to get an itemization of charges from office (plumber wouldn't give me when he was writing up receipt). Company is charging me $1,000, which they say is a discount. Work done: replace toilet tank parts (I had bought the same DIY kit for $11 at Lowes but was reluctant to do myself); caulk (tube=$6) 2 items in bathroom (those 2 tasks took less than 1 hr); supply trip=2hrs; add mixing valve ($120) to existing outdoor shower. I understand that other parts were used and that copper is expensive. I have no problem paying for those, and did. I'm contesting the unreasonable amount of time that was spent (a total of 8 hrs), much of which was the plumber trying to work around his mistakes. I paid 3/4 of the bill, but they have the nerve to threaten me with legal action if I don't pay the rest. I'm in consultation with legal experts and are reporting MCP accordingly. Unfortunately, I relied on the reviews on ServiceMagic and didn't see the CitySearch ones, which were comparable to my experience, until the next day.
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