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Businiess name:
Dyer Electrical Co
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Review by:
citysearch c.
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Review content:
I called Dyer for a small rewiring job. They said an electrician would call me later in the day to schedule. Two days later I called them back to ask why I hadn't received the call. I was told, quite rudely I must add, that they didn't want the job. When asked why, there was silence on the phone. When I further queried why I wasn't at least given the courtesy of a phone call, I was given a lame excuse that all their phones were down. Even their cells phones apparently.
Do yourself a favor and go elsewhere.
BTW: I called AMes Electric in Cotuit and they came the next day and did a fair and professional job as quoted.
REBUTTAL:
Here are the true facts. The job was to replace a pool timer, not pump. I suspected it may have not been wired correctly originally although it was fully inpected by the town's inspector. Although we didn't own the house when it was built, I'm quite confident all permits were in place and work done by licensed contractors, in spite of Dyer's snarky comment otherwise. It turns out both the pump and the timer could be wired as either 110 or 220 so it had been wired correctly originally.
I was told they didn't want the job, period, only after I called them back. I was not given a courtesy of a call. 1) Did the phones magically start working when I called them back? 2) No cell phones? I never demanded immediate attention as I was living with the broken timer for over a month. I was merely calling to find out when they could make a service call.
I do not have an account, that is true. Clearly if you have no account, you should go elsewhere. I was quite happy with Ames Electric in Cotuit. Try them. Or Bayside. Or just about anyone else.100 years of service apparently means they can pick and choose what jobs they do and should not be an excuse to ignore the basics of good customer service.
What a suprise that they rate themselves 5 stars. Helps bring that average up I guess.
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