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Businiess name:
Sweet Memories
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Review by:
citysearch c.
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Review content:
I went to a cake taste testing they had in Raleigh. Ordered the cake a put a deposit on it that day. Spoke with the owner and she had drawn up exactly what we wanted, wrote down the colors and everything. I e-mailed and called several times to confirm the date. Finally after several calls the owner answered and said she had some e-mail problems but not to worry the cake would be ready Friday afternoon for pick up and I went back over it with her everything we asked for. When I went to pick it up on friday (the day before the wedding) I went in and spoke to an assistant that was there and she said she called me that morning and left a message on my machine that they didn't know what colors i wanted and therefore the cake was not ready. I demanded to speak to the owner and I also want to point out that they had my cell phone number and never once tried to call that AND when I got back home I have caller ID and there was no calls from them and NO MESSAGE!!! The owner told me that she didn't know what colors I wanted and therefore didn't even decorate the cake. She told me she would have it exactly as I ordered it to give them 30 mins to do it. I gave them the 30 mins as I had no other choice. When I came back the cake was not as I had ordered it. I had ordered flowers cascading down from the middle down and around the cake... what I got was 3 flowers under the top layer and a flower here and there. Of course she would not take any money off and so here I was the desperate bride that could not get a cake made that night before the wedding and she already had a deposit of 100.00 so I had to pay the full amount for a cake that was nothing like I ordered!!! There were no apologies and they were very rude and did not want to help. The cake tasted pretty good but that doesn't help that when I look at my wedding pictures you see this plain cake that anyone could have made. I hope this review helps as I know the owner will never be able to fix what she did.
Pros: Cakes on display were beautiful
Cons: Cakes they actually sell to people for their wedding not so great!
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