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Businiess name:
Allen & Sons Tree Svc
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Review by:
citysearch c.
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Review content:
I am a DISABLED VETERAN! Thank you for reading my review.\r
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The trees were hacked, the crew did a ""rush job"", and it looks horrible! Although I attempted to have the crew ""re-trim"", they claimed they couldnt, due to already taking off too much. Thats the least of my issues with this company!\r
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When attempting to leave, the driver of their huge bucket truck lost control and smashed my fence and gates to bits! \r
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This job was completed in early July. it is now late September, and the damage has STILL not been repaired. \r
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I have made numerous attempts to contact the owner - sent e-mails, phoned the office and his personal cell phone, and could not get this matter resolved. \r
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I have had to contract the repairs out to a professional fence company, and the cost is over $600. \r
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Legal action is now pending, as well as a grievance filed with the Better Business Beurau, and Maryland Attorney General's office. \r
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Do yourself a HUGE favor - DONT hire this company! its just not worth the agrivation. \r
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I am very disapointed that THIS is how a Disabled Veteran is treated by a locally owned small business. Shame on them!\r
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This is the dissatisfied Disabled Veteran, Thank you for reading my review. I would like to correct some of Mr. Allen's comments from his response.\r
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- Mr Allen was NOT present, he can not asses weather his crew rushed, or did not rush.\r
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- No, I was NOT satisfied. I told this to the crew leader three times while he was on my property. Their repeated efforts made it WORSE.\r
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- Yes, I DID tip the laborors. the men who worked tirelessly in the heat to clear the brush from the ground. The tip was given PRIOR to the driver demolishing my fence / gates.\r
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- The company's ""BBB rating"" is being reviewed due to my complaint. They've also had more than just ME file a complaint against them, which they settled only AFTER the BBB was brought in to mediate. Check the BBB website for yourself. Grievances with the MD Attorney Generals office, and Department of Natural Resources have also been filed.\r
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- The bill was paid in full PRIOR to the damage being done.\r
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- NO ""agreement"" has ever been made. NO restitution has been made. NO effort on Allen & Sons Tree Svc. has been made to resolve this issue.\r
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- NO money has been paid to date for the repairs which he admits to. I hired a professional fence company TWO MONTHS after this took place - got tired of the ""promises to fix it soon"". It was over $600 in damages.\r
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- Mr Allen wishes he could post pictures, I wish you could SEE the trimming yourself - you would know in a second this is NOT a company worth hiring.\r
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- The 10% discount he is offering is STILL not worth the agrivation and unprofessionalism.\r
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Thank You for reading my review. BUYER BEWARE!!!
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