Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Zurich
|
|
Review by:
citysearch c.
|
|
Review content:
Here are my complaints.\r
• The latest correspondence that we received from you was a FED EX letter dated August 5th which did not mention that you had cut off rental support.\r
• This correspondence notified us that you had not received our receipts for taxi reimbursement which was actually not true because you had received taxi reimbursement on August 5th at 9:58.\r
• My husband, our Enterprise representative, and I had extreme difficulty contacting you by phone. We were sent to voicemail.\r
• Once you had voiced concern with my husband's cell number, I emailed you with my number and email address. I would have expected that you as a professional would have followed up on your letter of July 28th with an email or phone call to me that you were no longer supporting the rental car.\r
• You were unavailable from August 6th Friday until after August 10 to reach because you were on vacation. This was your message attached to your response email; I will be out of the office starting 08/06/2010 and will not return until 08/10/2010.I will respond to your message when I return. Thus, we could not resolve the questions that we had regarding the settlement or even able to accept the Zurich offer.\r
• We had confirmed an offer with Rickenbaugh for a replacement car as of August 6th so if we had received the settlement check we could have finalized the deal without the cost ($176) of the rental car from August 5 through the weekend until August 11th when we were notified by Enterprise that Zurich was no longer paying for the rental.\r
• On August 11th, when I was notified by Enterprise that we were responsible for the car rental since August 5th, I immediately returned the car. Due to the kindness of Nick Specifico at Rickenbaugh Volvo, I was able to test drive a Volvo from Rickenbaugh for a few days until Nick receives the settlement check from Zurich. However, since this was very last minute, I had to miss work for 4 hours. Thus, since I am on an hourly wage, this will be a pay loss for me.\r
\r
Most importantly, we do not understand that if we have not received the settlement check from Zurich, how we can be charged the cost of the rental. There is no disagreement with our claim that Rickenbaugh destroyed our car, and until the claim has been settled, Zurich, as the Rickenbaugh's insurance representative, must supply us with a transportation substitute. At this point we have not received the settlement so why would we no longer have rental car reimbursement?\r
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|