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Businiess name:
Lajolla Express: Airport Shuttle Service $30-45 Just You
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Review by:
citysearch c.
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Review content:
I couldn't be more upset with the way this Company handled my reservation. I made the reservation 1 month ago. I received a generalized Email 2 days ago stating the Co was taking no rsvtns prior to 9/16. My reservation was for 9/15. I called La Jolla back and spoke with the manager Everette. He first told me he would not honor my rsvtn at all regardless of how long its been becasue they were inundated with Groupons and lost an employee. After telling him how disppointed I was because it was my wedding and honeymoon trip, he reluctantly agreed to do it, but told me he had to pick me up 3 1/2 hrs before my flight. I told him that would not do. He then asked for at least a 30 minute window on either side of my reserved time. I advised I could call a cab quicker. He was then going to smash us in with other people (which is also not what I paid for). I advised him the reason we needed a van to ourselves was because we had 3 ppl and 6 large suitcases. He said he was doing the best he could to make me happy and I was giving him a hard time. Hard time? I was only reminding him of the resevation I made a month ago, which he repeatedly told me he didn't have anymore because they were all discarded! Great way of doing business when you get ""too busy"", just ignore promises and throw reservations in the garbage. He told me to contact Groupon to get my money back since he couldn't make me happy no matter what he did, and that 5 days was plenty of time for me to make other arrangements and he didn't feel bad at all. I reminded him that he was really trying to make himself happy because he over booked, and was in no way making any concessions for me as his customer. What a complete jerk! This Co clearly does not care about their custimers. I would never rely on them for a round trip ride, that's for darn sure. You'd be stranded at the airport!
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