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Businiess name:
Lajolla Express: Airport Shuttle Service $30-45 Just You
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Review by:
citysearch c.
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Review content:
Our experience with this company was awful. On the first leg the lady driver was close to 30 minutes late - called about 5 minutes before our scheduled pick up to say traffic on the 10 was really bad and she would be 15 minutes late. 20 minutes later I called her and she was ""15"" minutes away. Then she called - lost in our neighborhood; when I asked if she had a gps she said yes but our address wasn't there ( however no other cab, friend, etc has ever had a problem finding it with a gps). During our drive she stated that traffic was bad yesterday and she was late for that pickup as well We finally got to the airport - stressed as we were 30 minutes late into our travel plans.
When she dropped us off she said to expect a message on our phone where to meet the driver picking us up. Our flight was early, and no message was on the phone. When I called their number Everett said wow you are early - I asked if they had not been tracking the flight - he said no they never do - just show up when the initial order says to. I was shocked to hear a company that works solely on airport shuttles hasn't downloaded an app or set an airline tracker up for their flight pick-ups - which to me would be a common sense business idea - not to mention a wonderful customer service touch.
We finally get in the car and he doesn't have a gps either. He asked the quickest way to our home then took a different route anyway. When I asked him where he was going and noted we had never gone this way he stated after 27 years in Phoenix he knew the quickest way in a very condescending and rude way.
It was an awful experience and we will definitely never use them again nor would we recommend anyone else use them either.
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