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Businiess name:
New Horizons Preschool & Dycr
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Review by:
citysearch c.
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Review content:
I wouldn't leave any stars if it were possible. Thankfully my unpleasant interactions with this facility gave me a taste of what it would be like to have my child in their care. I'm relieved to say that won't be happening. I urge other parents to read below.
In order to reserve a spot for childcare, a prepayment of a month's tuition is required in advance. I was told those funds would later be applied the first month of daycare. When I called to inform New Horizons (6 months in advance) that I would not be able to use their services, I was told the money I already paid was ""non-refundable"" yet there was no documentation about this so called policy, nor did I sign anything stating it was non-refundable. (*New Horizons also does not have any sort of documentation about this policy in writing or on file within the company. It is purely ""word of mouth"" or so they say.)
Currently I am waiting to hear back from their ""Board"" who's names I was not given, to see if I will need to file a legal case against New Horizons in order to get my money back. On a side note, I was informed my spot has already been filled and funds have been collected from another family, so my money is being withheld for pure profit at this point.
While dealing with a woman named Kelly on their staff, I was disgusted with her childish and unprofessional behavior. She set deadlines for answers that were not met, and when I took the initiative and contacted her for an update, she cowardly hung up on me because she didn't have the information like she said she would. Listening to her talk in circles was comical at best. Kelly's lack of urgency, inability to communicate, and overall interaction with others is sub par and adolescent. God forbid I actually had an issue with my child that I needed to speak to someone about and I was treated the same way! I would have come unglued.
I would strongly urge other parents to take into consideration the quality of the staff, and their inability to effectively communicate before enrolling their child here. Another review below can vouch for how well they do not return calls. New Horizons is NOT a place I would recommend. I would expect much better service and communication from a place who's sole purpose is to care for our children. I would also predict others will post positive reviews after this one in order to save face, but nothing positive posted about this place could sway me to feel otherwise
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