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Review content:
Now granted, I probably shouldn't have taken the kids at 9 pm on Saturday, but just had a horrible experience there, and won't likely return. I should also say that I have been a regular patron for several years, and have had fun on the Karts, which are the best ""fee karts"" in town, and on a great track to boot, but Track 21 has really lost its way. Children are running the place. The oldest employee I saw couldn't have been a day over 17. Took forever to get checked in, as the cashier had disappeared, and when she reappeared, she seemed oblivious to the fact that I was standing there. Had a 11 or 12 year old ""employee"" bark some extremely rude comments to me as I was getting my two 8 year old boys ready for a laser tag game. We go laser tagging very regularly, but had never been at this location. We've always just stuck with the karts. Wish that we had. LT arena was filled with roughhousing teenagers, and my kids were being pushed and shoved the whole time. ""Management"" was nowhere to be found to put an end to this, and I am not about to get into a confrontation with a pack of miscreant juveniles in front of my boys. By the time we got out, the oldest one was in tears, and bordeline traumatized, and so we had to leave, as I wasn't about to put him behind the wheel of a kart in that state, adn the evening was pretty much ruined. Also, not that it mattered, but my laser tag gear was malfunctioning the entire time. The cashier was apologetic when I told her what had happened, ad assured me that there would be a conversation with the employee. She refunded the unused kart passes I had bought at $15 per ride for the kids, but still charged me for the laser tag...which is fine. I consider it a parting gift to them. \r
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Overall, great karts...best in town by far...but a clientele and staff that are so bad, that I won't return to see if they improve.
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