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Businiess name:  Madison TV Electronic Service
Review by:  citysearch c.
Review content: 
Prior to Week one of the NFL, that Friday, September 9th-10th... I sit down to watch my 57 inch Toshiba HDTV. I press power, and I hear a pop. The sound turns on, but no picture. Disappointing, yes, but I got over it quickly as I called my warranty company and scheduled a pick-up. The pickup went well - the technician was a very old man - 70 something if I were to guess. He was very polite and friendly. However, I question his ability to repair a television. He brought the television back to the shop and said everything should be done in 2-3 weeks. 8 weeks pass. In between this time, I am calling and getting runaround answers. Finally, I call again and they say it's ready - they didn't call me. They bring it in, and the friendly old man is back. As he is plugging in the insides of the set, he says, ""I don't think this goes here, but lets see what happens"". He plugs in, powers up, and POP. An obvious arc occurs. Confused, he says, ""Gotta bring it back in, it must be defective"". Another 8 weeks pass, also filled with runaround answers. Saints are enjoying an off week in week one of the playoffs at this point. I call back, very angry to get a response. They tell me, basically, that they had no intention of fixing the television. I ask very simple questions: When were you planning on telling me about this? Their response: Hang up on me. A few times. Finally, I call my warranty people and they set me up with Advanced Video on Sherwood. I call them. The day after they recieved all the information, they already ordered the part - and here's the kicker - they repair in home!! It's a novel idea Allied, you should try it, but then you couldn't screw your customers out of televisions, time, and money. I have reported them to the Better Business Bereau, not for the 17 weeks of wasted time, but for the phone abuse I recieved in the end. DO NOT USE ALLIED. If you warranty company suggests it, ask them to send it elsewhere. Pros: They were nice about screwing me, til I pointed them out on it. Cons: Everything.. Location, knowledge, service, you name it.

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