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Businiess name:
Brenda's House Of Flowers
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Review by:
citysearch c.
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Review content:
What a huge disappointment! My husband has been a long standing customer of Brenda's House of Flowers in Woodstock, but he will be a customer no more. He ordered a flower arrangement for me for Valentine's Day 2012 as one component of a well planned evening. He ordered well ahead of time and was assured of delivery and satisfaction. The flowers didn't show up until after 8:00 that night! Only after we were both disappointed and he was embarrassed that the flowers didn't appear to be coming. It spoiled the whole evening and by the time they did show up he was fuming. Had he known that they booked more deliveries than they could handle he would have picked them up personally.
The arrangement was a disappointment as well. The arrangement idea was a good one but it was executed poorly. Some of the flowers were shedding and dead by the very next day. When my husband called to express his dissatisfaction he was brushed off. Instead of offering to refund the delivery fee (at the very least) he was simply told ""Oh well.....sorry"". We were surprised and saddened buy this experience with them and even more so by their reaction to our disappointment.
They showed no interest in making things right thereby losing a good customer who will never purchase from them again.
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