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Businiess name:
Bobby Jones & Son Tv
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Review by:
citysearch c.
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Review content:
I had an issue with an LG product, manufacturers defect that they sent me an extended warrantee to cover the repairs. The LG approved service company they gave me the contact info for was Bobby Jones Elec. I had no problems to begin with other than they were at leas 20 min later than their 8am-12pm service window and took at least an hour to 2 hrs to work each time. The approved the work and requested the parts. On the second visit, a young man ,with a stutter so bad that I had to talk to LG service person on the phone because they could not understand the guy, shows up with a new part that was damaged much worse than the part i had. He was also not familiar AT ALL with how to remove and replace the part. \r
It took them several months to return the part to LG in order for LG to send another, and yet this never happened. They put me off every time I called to check the status of the parts on order and said they'd get back with me the next week. They never did and I had to keep calling until a woman got on the phone and said that LG was being difficult to work with and they could no longer take care of this issue. I would have to call LG myself and get them to send the parts. This is rediculus as I have never had anything but great customer service from LG and never been on hold with them longer than 5 min. They gave me a free extended warrantee to fix this issue, come on!! \r
Do not use these people for any reason!! Ask for a different service provider (LG has at least 2 more in Lexington, I just got their numbers)!!
Cons: Poor service, no communication
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