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Businiess name:
Margaret's Consignment
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Review by:
citysearch c.
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Review content:
After enjoying many loyal years as a shopper for my family at Margarets, with no problem at all with quality, price or attitude of staff, imagine my suprise when my polite request for exchange of a mis-labeled item was met with sarcasm, rudeness and anger.... Item purchased was a pair of pants labeled 36/30. In fact\r
when my hubby who wears this size put them on we had a great laugh as the length of the pants was only\r
24 inches (!) I assured him no flood was in site - that \r
it was a simple mistake by Margarets. I returned the next day to ask politely if it was a situation of us both being misled by the consigner - if I, having received merchandise wrongfully labeled, could exchange it for a similar item (of the proper length). The first clerk was very nice - but the manager or senior clerk she brought to discuss this was immediately rude and very sarcastic. I sought to ask her to understand that it was not my (the purchasers) fault that the item was mislabeled and that I would accept an exchange for a proper one - or as she kept pushing me to consign the trousers - to consign it if they would give me my purchase price in doing so.... My voice remained calm, hers did not - to put it politely. I informed her it was a life lesson for me then and a loss of a loyal customer for them.... all over 9 dollars (their profit on the item). Poor poor business practice. Now hearing horror stories from many people of ill treatment, and out and out unwelcome/rude attitude. Such a shame - this shop could be wonderful.
Pros: Quality Merchandise at Fair Prices
Cons: Poor Customer Relations
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