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Businiess name:
Solera Restaurant And Event Center
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Review by:
citysearch c.
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Review content:
My co workers and I went to Solera because we have heard of their great roof top. We went there and had a fine time but when it came to the bill I have never had such a horrible experience. First, we ordered the Tapas for 2. The menu stated that it was $25 and our bill stated $29. When I asked our server about the discrepancy, she stated that it was an old menu and she did not change our bill. Then we asked if we could split up the bill between our 3 credit cards. She said it was no problem and when she came back, our individual tabs added up to much more than our original tab. When we asked for clarification she informed us that when splitting tabs between credit cards, there is an automatic 15% gratuity fee added. It STILL didn't add up right, so we asked to see the bill. Turns out there was another additional 7% charge to even use a credit card. So all in all, our credit cards were charged an extra 22% and there was no mention of it at all to us. We then asked if we could instead pay cash, or put it all on one credit card and the server refused saying she already ran the cards and it couldn't be reversed. I regret not talking to the manager, but all I know is I will not be going there ever again and I will be advising my co workers not either.
Pros: The roof top patio has a nice view
Cons: Service charge for credit card use, unhelpful servers,
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