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Review content:
I had my oil changed here a few times even though it's very expensive compared to others, because the car wash was included so it was convenient. However, on my last visit, I do not know how, but in the process my paint was severly damaged. The car is only 2 years old and unscratched prior to this. I asked the manager to step aside as i did not want to be drawing attention to the problem in front of other customers, as I know dirt from someone else's car or something could have somehow gotten into the car wash wipers, towels or whatever; nothing is 100% perfect. When I tried to point it out, the manager rudely told me ""there is NO WAY it happened here"", and when I requested to speak to the owner, he accused me of ""coming in here acting crazy"", hollered that ""I don't need people on drugs trying to get money from me"", and threatened to call the police (for what?) I told him to go ahead, but he did not--instead told me to go around the side to talk about it. I should have left, but thought he might apologize--instead he berated me, told me he gave more money in charity than I earn every year, tried to tell me my paint was oxidized (on a 2 year old car), accused me of calling him a liar, again said I was on drugs and insane; he suggested that ""let's scrub sand into your trunk lid, so you will see it doesn't cause damage"" -- I should have suggested we do that to HIS car!i Yes I did end up telling him to eff off but I have NEVER in my life been treated this way by a business owner, and have I never treated even the most irate customer in this manner. Just unbelievable and unreal. And all I wanted was to let him know, either the laundry that cleans his towels, one of his employees, or equipment, had somehow allowed dirt and grit into his system.
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