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Businiess name:
Acme Bowling Billiards & Events
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Review by:
citysearch c.
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Review content:
This place is fun, big, and spacious. We thought it would be perfect for a birthday party for about 20 people, although we wanted to play pool more than bowl (they have a good number of pool tables). We called a few days before and they told us the pool tables were ""first come, first served."" When we got there, all the pool tables were reserved ... not a single one available ... for a large party. No one mentioned that to us when we called, so we complained, waited an hour, and they squeezed us into two lanes of bowling. NOT ACCEPTABLE RESERVATIONS MANAGEMENT!!
This was our second time there; several people in our group complained ... as did some friends from the first time we went there, and so did we ... that their drinks are very, very weak. We don't know how they're pouring, but a mixed drink there is no more than half of what it is at most typical bars in Seattle.
Finally, the food. Not the best quality although a pretty diverse menu. But worst of all, it took about an hour for it to arrive. Apparently the big party they had there got the kitchen backed-up. However, in a place as large as this, they need to be able to manage effectively the number of people that it is built to hold.
The staff was mixed ... the first manager with whom we complained (about the reservations) was a jerk and didn't seem to care. The second was a woman who tried to go out of her way to help us, and she was clearly overwhelmed by the chaos and how overcrowded they were that night.
Management, take heed! Improve your reservations process and how you inform people over the phone about parties! Also, have an independent bartender(s) test your drinks ...
Pros: Great location, nicely appointed, spacious
Cons: Very light drinks, misrepresents reservations
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