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Businiess name:
Bongos Cuban Cafe
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Review by:
citysearch c.
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Review content:
The service was horribly slow - 15 minutes to get water and menus. Then 30+ minutes for food that was over cooked and cold. Neither the hostess, waiter or the manager seemed to care about the service or the food. An 18% gratuity was added on but on the menu it clearly stated that if you were not happy with the service that you could reduce the gratuity. We reduced the gratuity to 10%. We wrote our complaint and the new amount clearly on the receipt. Guess what. They ignored the new charge and charged the full amount. BAD service, BAD food, BAD attitude, and price gouging and fraudulently changing receipts - go somewhere else. Do you think Gloria would stand for this?
Cons: Fraudulently changing credit card receipts and BAD food and service
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