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Businiess name:
Brownstone Dermatology
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Review by:
citysearch c.
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Review content:
Apparently, their time is m-u-c-h more valuable than mine. Doctors sometimes run behind schedule. And sometimes, patients are not able to wait for an undetermined amount of time to see their doctor, as they have other responsibilities...like their job. New to this practice, I arrived on time to see the physician's asst. After spending 30 minutes in the waiting room, I figured by the time I got into see the PA, I would be well over the extra time my boss allowed me for my appt. I told the receptionist I had to leave to return to my job. The receptionist and the office manager told me I would be charged the $50.00 cancellation fee. I told them I would not pay it because I did not cancel the appt. By not seeing me on time, they were the ones who cancelled the appt. This weekend, I received their bill for “Same Day Cancellation” in the mail. How tacky and unprofessional! I didn’t cancel. They were late. And patients are not obligated to wait indefinitely for a doctor who is late for their appt.
Pros: n/a
Cons: (see below)
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