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Businiess name:
Brownstone Dermatology
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Review by:
citysearch c.
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Review content:
DO NOT GO HERE!
I really should have paid more attention to the negative reviews, they are all true.
Today I tried to reschedule tomorrow's appointment, but because it was not 24 hours in advance, they want to charge me $50. What is even more arrogant, is they will not reschedule until I pay the $50. Customer comes first?? Not at Brownstone. I have a business that deals with customers first hand and it would never occur to me to have such a policy. Life throws curve balls at your customers, they should not be punished for this.
Also, I had a question about some treatment I was receiving for warts. The Doc had instructed to call her if certain side effects surfaced. They did, and the person answering the phone tried to answer my questions and refused to have the Doc call me back. Ultimately I did get through, after 5 phone calls, and my concerns were validated.
Perhaps I should charge them $50 for my time on the phone.
Furthermore, Jessica is extremely impersonal. She made me feel like my concerns and questions were stupid. It was like she couldn't wait to get out of the room. If you want questions answered, do not go here.
DO NOT GO HERE!!
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