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Businiess name:
Hampton Roads Finance Corporation
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Review by:
citysearch c.
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Review content:
Recently I legally changed my name. Although I have submitted all court documents pertinent to the name change. This company consistenlty refuses to use my legal name. Payments made are still under the 'old name.' Creating a difficulty in establishing credit in my new name. The customer service personnel are petty and vindictive, to the point of also refusing to change the date of payment. I do not recommend this company to anyone at anytime. Customer service is crucial in the finance business and these folks treat you as if you have been privileged to use their service. The attitude should most certainly be opposite. A good company can only stand on its good name via customer service. As this company does not know the meaning of the word, I certainly will refuse any future dealings with this company. And would strongly caution anyone considering use of this company.
Pros: Willing to finance people in a tight situation
Cons: Extremely snobbish and consistently offers very poor customer service
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