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Businiess name:
Cary Orthopaedics & Spine
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Review by:
citysearch c.
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Review content:
I am extremely unhappy with my dealings with the management of the office of Cary Orthopedic and Sports Medicine. I went to Cary Orthopedic because I needed knee surgery for a long standing problem. The doctor I was assigned was pleasant and a fairly good listener. The surgery was performed successfully and the first 2-3 weeks went smoothly including the physical therapy. Then for reasons the doctors could not explain, the knee began to swell and on 3 separate occasions 60-90 cc of blood/fluid was removed over the next 6 weeks. I had to really take it easy with the physical therapy and several times had to cancel. My issue is not with the surgery or the PT, but with the management of the office. As we came closer to my limit of reimbursed PT, I explained that I did not want the PT if I had to pay out of pocked as I am on Social Security with nothing to spare. I repeated this on 3 separate occasions at the PT office. They were not able to get accurate details on the current limit but based on their best calculations I was covered. It turned out that I WAS NOT COVERED for the last two sessions in spite of the numerous times I stated that I was NOT willing to pay out of pocket and signed a statement to that effect. The senior management basically said that if was not her problem. I have to pay for the last two sessions not covered by insurance. I asked for some understanding and/or concessions under the circumstances but her only offer was to set up a payment plan. She repeatedly continued to explain that it was not her/their fault and that I have to pay. It's clearly NOT MY FAULT as well and I expected that they would be more willing to work with me.
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