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Businiess name:
Schomp Subaru
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Review by:
citysearch c.
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Review content:
Needed to get a spare key & remote. I requested a quote and was told/quoted ""$62"" over the phone, so I proceeded to make an appointment. Showed up and the $62 quote was only for labor in creating the key - not for the actual key itself or programing the chip inside the key. Not sure why in the heck a person would only pay for labor and not the actual key/remote. The total costs out the door was $355. Thought this quote/partial disclosure was absolutely DISHONEST AND SHADY. So my question to the service department and the manager on duty was, why would one ever just pay the service charge for a key without the physical key?! No one had an answer for me or was even willing to explain why the quote was incorrect.
Got the take or leave it attitude from the service department, so I am taking all my Subaru business elsewhere. I did use their free WIFI to send in a compliant regarding this false - incomplete quote while I waited. No response to date. Everyone was rude so and I am so put off, I am taking time out to again express this frustration. They lost a Subaru customer, as well as my friends and family for this incomplete quote!
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