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Businiess name:  Watershed
Review by:  citysearch c.
Review content: 
I have to say I unfortunately agree with all of the negative feedback above. I am a former drug and alcohol counselor (Master's Degree level) and current officer in the military. While away on assignment my fiance relapsed after over a year sobriety. He chose to attend the Watershed. I was initially impressed with the Detox/Inpt treatment at the Boca Raton facility. It was professional, he saw a psychiatrist daily, he was impressed with his therapist, and she went above and beyond to accommodate my concerns and our family situation. I must also mention that he was self-pay for the entire thirty days. The plan was for him to return home to do partial treatment here as I would be home from rotation. For some reason it was suggested that he transfer to the PHP apartment complex to complete his last week of treatment that was already paid for. We were told we would receive a refund due to the decrease in cost from inpt to PHP per day and he would still discharge after 30 days. The therapists and patient advocates at the PHP were unprofessional, unethical, and continuously lied to my fiance, his mother, and myself. He was promised a discharge date and they refused to book the plane ticket. As the days drew closer to his discharge multiple different employees called myself and his mother making statements that they had never seen success with just thirty days of treatment, etc. Any ethical professional in drug and alcohol tx knows that absolute guarantees of success and failure are not made. They lied to us about what he said, and lied to him about what we said continuing to refuse a speaker phone group family sessions to sort everything out. My fiance and our family had to threaten with the BBB, police, State Department and our attorney to get them to agree to discharge him to outpatient treatment in our home state just for the papers to be signed. Even after discharge papers were signed this morning the calls continued to family manipulating them for more money. We are STILL waiting for plane ticket and considering flying down with his passport to get him bc they will not release all the forms of ID they are illegally holding from him. It is already past his promised discharge date. They have caused more harm and stress to him as well as our family. Do not send your family here. You will be lied to and manipulated from the minute the phone call is answered. It is unfortunate that the quality of care in the inpt program is undone at the PHP and other programs. Fortunately my fiance is using excellent skills and not getting upset and angry while we continue to wait for flight information and continue to be ignored and put off by staff now that they know there will be no more money. It is unethical and deplorable that a facility claiming to help addicts/alcoholics and their family manipulates their weaknesses for the sake of money. This review is absolutley real and I am currently continuing to wait for information that my fiance is flying home tomorrow and there is nothing I can do aside from call the Dade County police. Please send your loved ones elsewhere.

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