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Review content:
It pains me greatly to be writing this review, as I've been eating lunch here with my husband at least twice a month for several years now. We love their food and the waitresses have always been attentive and considerate. I work directly across the street from here, so I always picked Wasabi when it was my turn to pick on our weekly lunch date. I have an hour for lunch and this has always been plenty of time for us to drive over, order, be served, eat at our own pace, and get me back to work on time.\r
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That being said, both my husband & I have decided we will never walk through their doors again. Last Thursday, we went in for lunch at noon...the same time we usually go. There were 2 other tables...they were not busy customer-wise. The waitress took our order (a new, very young girl I had never seen before) and we got our drinks/salad/miso in about the same time as we usually do, which is around 5-7 minutes. We ordered the exact same entrees we usually order. \r
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We didn't see a waitress again for 45 minutes with the exception of her removing our soup/salad dishes right after we had finished with them. When we did see another, it was a different girl than we had before and she said our food would be out shortly. No apology; no explanation. I asked her to please make it to-go because I had to get back to work and wouldn't have time to eat. She came back shortly and gave us our bill, while telling me that it was the cooks' fault and not the waitresses that our food was taking so long. We went up front to pay while still waiting on our food to be ready in a to-go box. My husband handed the cashier the bill, who happened to be our first waitress. He asked her if we had to pay full price and she looked at him like he had two heads. He asked again, do we have to pay full price? I chimed in and explained that I only had an hour for lunch and had to get back across the street to go back to work, but our food still wasn't ready. She just stared at me, uncomprehendingly. Perhaps this was a language conflict; I don't know because I've never seen her there before. At any rate, she yelled something to someone in the kitchen and they yelled back. She rang up his ticket, ran his card, and gave him the receipt. She had taken $2.00 off the bill...which basically covered the cost of one drink. \r
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By this point, it was exactly 1:00pm, we had been there an entire hour, and had paid for food we had yet to see. Beyond all of that, at no point did ANYONE apologize to us, explain anything, or take responsibility for what had happened. When the second waitress blamed it on the cooks, it sounded more like she was begging for a tip than anything else. This was the first time in my life I approved of not leaving a tip. We waited about 5 more minutes on our food and they finally handed it to us. I was 10 minutes late for work and didn't get to eat lunch. My husband went home and ate his, stuck mine in the refrigerator, and I had my last Wasabi meal that evening for dinner...re-heated in our microwave. There was absolutely no excuse for what happened that day, and I'm relatively laid-back about restaurant service because I've been involved with several people who have worked in the restaurant industry and I know how hard it can be. I'm now on the hunt for a new Thai joint in the Concord area! \r
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