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Businiess name:
Camper Rentals USA
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Review by:
citysearch c.
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Review content:
This year's trip to California was another excellent experience working with Camperrentalsusa. In preparation for the trip, we had to make a number of modifications and the staff was always quick to accommodate our needs. \r
We had a great trip to the US, and working with the folks at the LA/Ventura location was excellent. It was again a real pleasure working with Erik and Miep. They are very helpful and truly friendly. So both the pick-up and return went exceedingly smooth. This was very much a repeat of the first time we rented from Camperrentalsusa at the San Francisco location. \r
Our only real problem there has nothing to with Camperrentalsusa. It is at the Airport. The Shuttle company vehicle pick-up site is so close to the airport that the taxi drivers do not want to take us there after their long wait in the queue for a fare. It is illegal of course, but they come up with all sorts of excuses not to take us. But we are learning who to talk to (for lack of a better term - the Taxi driverr) and what actions to take to ensure we can get a lift. \r
So if folks run into this little glitch at the Airport, here is what you do. First, get the Registration number from the back of the cab of the cabbie who turned you down. Without this number it is difficult for the Taxi Operations to take corrective measures. He is normally somewhere where he can oversee the Taxi Stand Operation, but you may need to ask someone who works at the Airport to point him out. Then go to him and explain the problem and give him the registration number. He will correct the problem. \r
. My rental process went very smoothly from A to Z. It was my very first time renting a mobile home. I did my share of researching for better terms. I liked what I got from Camperrentalsusa. \r
All the information on the web site and the e-mails I received from Camperrentalsusa regarding my reservation was easy to follow. I was promised there were no hidden fees and there was none. \r
Picking up was easy. Originally our pick up time was 3:00PM but when I made a phone call and they let me come in at 10:00AM. We started earlier than expected. \r
Our mobile home was new and clean. We finished our pre-rental check up quickly. I was well informed of the terms of returning our vehicle. I drove out of their parking lot within 20 min. \r
The mobile home was not as hard as I expected in terms of driving and parking, they did provide an English manual in the car. The inside was spacious enough for our family of 6, three adults, one teenager, one six year old, and a 17 month old baby. All the equipment and the compartments worked as they were supposed to. For six nights and seven days our family did not have any complaints. \r
Returning the vehicle went without any problem. I was ten minutes late but they said it wasn¡¯t a problem. I returned the vehicle with less amount of fuel than I drove off with but they said it was not much of a difference. I was not charged for the gas. The same representative came out of the office right away and we checked the vehicle thoroughly. I was informed that I need to pay for a torn window screen. I agreed and signed the paper. I checked with my credit card company and found out they deducted $150 for the broken window screen and returned the rest of my deposit within three days of the return. The whole returning process took less than 15 min. It felt like every process was clear and straightforward. \r
I would definitely use Camperrentalsusa again.
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