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Businiess name:
Regional Hyundai
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Review by:
citysearch c.
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Review content:
This a fair review. My entire family is now at risk of serious injury or death if we have an auto accident! I love my Tucson and would have been a customer for life. I was totally sold on Hyundai. When I bought the car 5 years ago, the process was professional and relatively painless. At that time it was known as CarMax Honda. I was so pleased I wrote a two page letter for them to use as a marketing tool. It is now Regional Hyundai. I had one repair for power steering pump and was not charged. I had been thinking about purchasing an Elantra to replace my old truck since I have rented several of them during business trips. The Service Advisor (James Putnal) is professional and courteous. Here is where my heart burn comes in. I had an air bag sensor light come on several months ago and I stopped by to have them look at it. I was told it would be $45.00 for them to look at it even though it was under warranty and was a safety item. I did not have the money and did not think to get it documented and they did no actual work, so it was not input into the maintenance program. My mistake. Today, I took the car in for rear plugs and to get the air bag looked at. I am now 13,000 mile UNDER the mileage but 45 days OVER the 5 year warranty. Cost to repair $460.00. They have offered to pay labor if I pay the remaining $311.00 in parts. Not acceptable. Even if I had not been in two months prior, a safety item like NO airbags, so close to warranty, I would take care of it to keep a loyal customer. I have sent several people to look at Hyundai’s but I will tell a lot MORE people about how bad their customer service has been. I went from being very happy to VERY dissatisfied. I will never by another Hyundai, ESPICALLY from this dealer. Buy your Hyundai elsewhere. Hyundai makes a very good vehicle but do your homework regarding dealers and DON’T BUY FROM REGIONAL HYUNDIA on 71st street in Broken Arrow!
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