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Businiess name:
City Diner
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Review by:
citysearch c.
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Review content:
I only give city one star because zero is not an option. Granted our waiter may have been new, however our manager was not. Our table was a party of 7, 2 couples and 5 singles. We did not order our food with special instructions. On four separate times after telling our waiter we would like beverage refills half of the table received refills and finally after 15 minutes I got up and serviced our request with another waiter. Most of our food arrived however there was one plate that had to wait 10 minutes longer. Getting our check was a nightmare. We offered how to split the checks when our order was taken, but the waiter refused and said he would split the checks at the end of the meal. When check time came we were left sitting for over 35 minutes while the waiter attempted to process the tickets. I called the manager who apologized and I thought he would help the waiter process. Instead, the waiter was left to cipher alone. I asked for the manager again and the waiter ignored my request. Finally another waitress got the manager, who again apologized, typed something on the computer and left the waiter once more to cipher. The manager returned with 30% off coupons for a FUTURE visit which by this time would never happen. Still no check. Finally the waiter handed my check over...it was wrong. Again he ciphered then came up with my check. By this time I was beyond mad. I told the manager that I felt he should comp my check for the gross incompetence of not only himself, but his staff. In front of the entire table the manager informed me that I had eaten the food and he did not run a charity. ARE YOU KIDDING ME???? My check was only $25. We were at the restaurant for over 2 hours due to gross incompetence. 2 hours of my time in my office is billed for $150. PLEASE my time and pallet are worth more than an insulting 30% off coupon.
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