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Businiess name:
El Merengue Restaurant Inc
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Review by:
citysearch c.
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Review content:
I used to go here a lot but all of that changed today. I normally order chicken breast with beans, rice, and sweat plan-tens. The same waitress (short blond haired, older woman who always takes my order) took my order today. I get the same type of chicken (boned, chicken breast). Well, today, she makes me wait almost 20 minutes for some grilled boneless chicken that was overpriced.
The manager, at least that's what they told me, (a darker skinned Afro Latina) was there and she was borderline NASTY. She refused to appease me and put all of the blame on me. There was another guy (deep accent, dark hair and eye brows, answers the phones) who previously told me that I can always get the chicken breast there (the way I like it with bone) but today he totally acted like it was all my fault that they gave me some elaborate over cooked grilled chicken. My order was jacked up and it was all my fault (according to them) bottom line.
These people are comfortable, arrogant, and cocky because, apparently, business is booming. They don't seem to understand that loyalty is what keeps you in the game. They've lost my loyalty today. I will never eat there again.
People like them don't deserve loyal customers like me.
Sincerely,
a Newark Resident who will travel to Manny's for Spanish Food from now on!
Thank You
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