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Businiess name:
Carol's Alterations & Cleaners
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Review by:
citysearch c.
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Review content:
I have visited this shop on several occasions (for both alterations and cleaning), and had a decent experience. However, I dropped off a sweater recently that was missing all but one button. I asked them to replace the missing buttons and try to match the one remaining button as best as possible. I picked it up and took it home only to find that the one existing brown-tiger eye button was flanked by a set of all black buttons and they had missed the last one completely. I took it back and explained that the buttons did not come close to matching the existing button, and that they had missed one. The lady told me that I had to provide my own buttons if I wanted them to match (why they replaced them the first time is beyond me if that is actually the case) and that I should dig through a box of mix-match buttons to find one that is 'close enough' and they would sew it on. I repeated that I had asked for brown tiger eye (or as similar as possible) to match the one existing button, and then she tried to tell me that THEY had put that button on and that I was lying about it being an existing button. This went back and forth for a few minutes as I repeatedly told her that NO, that was MY button that I asked them to match (they didn't) and that they never told me to provide my own buttons (do I have to provide them with needles and thread to do their jobs too??), and finally just said 'nevermind, I'll be taking it elsewhere to have it done properly.' As I began to leave, she offered to refund my money (a whopping $5), and as she counted out the bills, the lady whose English is poor ran up and made her put half back.
This is the most unprofessional place I have ever been. I will never return here, even though it is walking distance from my home.
Instead I plan to take all my alterations to Linda's Allure Alterations. My husband had a suit tailored there and we were extremely impressed with her professionalism, craftsmanship and timeliness. He looked like the suit was made to order. Save yourself some headache and take it to the people who know how to do their jobs.
(I have posted this on google map reviews as well so that is sure to be found - I wouldn't want anyone to experience what I have!)
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