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Businiess name:
ABC Pest Pool & Lawn Services
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Review by:
citysearch c.
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Review content:
It is always a hassle to get ABC to provide service. You have to meet with an inspector who is suppposed to identify the problem. The inspector relays his findings to the company, who then schedules a technician. Almost every time an inspector has visited our house, he has misidentified the problem and does not understand the treatment. As a result, the first technician doesn't have the right equipment, so you have to schedule a second technician to visit. The second technician has the proper equipment, but it takes longer than the inspector said and, oh by the way, there is an additional charge. For each visit, ABC can only tell you that the employee will visit between 8 and 5. Thus, to have any treatment, you usually waste three days waiting for ABC. This process is followed whether it is for a one time treatment or if you are on an annunl service contract.\r
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We have a an annnual service contract with ABC. Under it, they come every three months to inspect for pest problems and treat. Today, ABC informed us that the quarterly inspections will only be outside the house. Good, because we don't have to wait for them to show up. Bad, because most of our pest problems are inside the house. Of course, they did not tell us about the change in procedures when they shecueld the quarterly inspection and asked us to be at the house. Found out when we called to ask why no one showed up as scheduled. Time to find a new service.\r
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Pros: They are everywhere
Cons: Lousy scheduling, have to deal with sales people who don't have a clue, abysmal back office
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