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Businiess name:
Texas State Optical
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Review by:
citysearch c.
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Review content:
Background: \r
I currently do not wear glasses, though I’m positive I need them – not only for reading but for night time visibility. Roughly six months ago I scratched my retina, the scratch quickly became swollen and infected. A few days later I went to the eye doctor and they prescribed ointment etc.. During my follow-up appointment, the eye doctor reviewed my old glasses and my current vision. Interesting enough, the original doctor (performed in Wal-Mart) did not specify my prescription correct. \r
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Today: \r
Since I have always liked the style of my old frames I decided to take them in to TSO, in hopes of locating frames that mirror the old style. During the check-in process the administrator at the front desk requested to test my old glasses for the prescription. I tried to explain that it wouldn’t be a good base line due to the lack of original specification. The administrator explained its used for a baseline, my reply “I would request them to start an eye exam from the beginning rather than use these frames”. She quickly changed her position to indicate it won’t be used for the eye exam – My reply “Then what is the purpose of using glasses that we know are incorrect for my eyes”. I then tried to explain some of the history but was quickly cut off with “We do it for all customers”. This process would make sense for persons that just need to update the prescription. My situation was somewhat unique with 3 year old glasses that are incorrect, as well as the recent damage to one of my eyes. \r
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Resolution: \r
I am generally not a person to complain when receiving poor service, but the obvious rush from the employees and adamant stance on scanning glasses was quite embarrassing. After canceling my appointment and waiting for the rest of my family to finish the purchase of their glasses– I realized numerous flaws within the professionalism and quality of service by this location. Needless to say, my wife watched the employee that was working with her shake her head in disguise during my explanation of cancellation. Second, my daughter wasn’t sure of the frames the lady assisted her in selecting. I requested the employee to show me the children’s frames – her response “This is what her mom selected”. I asked my wife and she explained she did not select any glasses for my daughter. This aspect of the experience is daunting but made complete sense and sums up the entire experience. The TCO location fails to render quality service, rather is more concerned with how fast clients are able to be moved in and out. \r
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