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Businiess name:
Bestway Moving LLC
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Review by:
citysearch c.
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Review content:
Dear Aleksey Dubrovensky and Visitors.\r
Now that everyone has read your version of the story, we want the people hear our side and decide who is right. \r
Initially Aleksey contacted us because a company with which he had a moving contract canceled his move in the last second. He called us to ask if we could help. Our Relocation Consultant worked around clock to get him scheduled despite the fact that the call was made 3 days prior to the move and despite the fact that it was at the end of the month and in the midst of our busiest time. Our Relocation Consultant worked with the customer to create a detailed item list of the move. The customer provided us with every item that he was planning on moving. Based on this item list the total volume of the move was calculated to be 356 cubic ft (2495 lbs). \r
An estimate was provided to the customer based on the volume of the move provided by the customer. The quote also included a 6% Fuel Charge, elevator fee at origin and storage price per month (Please note, 1st month of storage was free). All of these charges were clearly specified in the moving contract that was signed by the customer at the time of scheduling the move (contract on file clearly shows that and if anyone is interested in seeing it we would be happy to provide it). The contract contains details of all the extra charges that your move may incur based on specifications of the move (such as long carry, elevator fee, stairs fee, shuttle fee, redelivery, packing materials (based on usage) etc). The contract also notes that shuttle charge may be applied if the final destination does not have access for a 53ft trailer. In other words all the additional charges that the customer complained about and said that he wasn’t aware of were clearly stated in the contract that he signed, but apparently chose not to read. \r
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