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Businiess name:
The Rochester Laser Spa
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Review by:
citysearch c.
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Review content:
Where to begin...My sister booked three bridesmaid appointments (for her, myself, and a third). She was told repeatedly that the updoes would cost $45-$55. The man who did my hair did an awful job - He was supposedly a senior stylist, but a monkey could have done a better job. He loaded my hair w/ hairspray, could not get my hair to poof to save his life (when I did it myself the day before), and did not know how to use a curling iron. He referred to his creation as ""stunning."" Not even close.\r
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I was charged $85. \r
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The staff could not keep appointment times straight - there was a disconnect b/w the computer system and the hand written schedule. I had to debate w/ the incompetent receptionist for 10 min. to get her to honor my sister's and the third bridesmaid's appointment times (it's a big deal when you are on a strict schedule on a wedding day when your appointment gets moved back by an hour).\r
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My sister had the same stylist as I did. He curled her hair, which is shorter than shoulder length, and charged her $85. She spoke w/ the manager, who reduced the price to $65, which was still more than my sister was promised. The manager then said she would reduce our price to $65, but that was six days ago, and I see no credit on my banking statement.\r
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Cons: Dishonest and terrible management. Incompetent staff.
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