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Businiess name:
Visionworks
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Review by:
citysearch c.
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Review content:
The Arundel MiIls Visionworks is obviously in business due to there low prices. When you go to a business that is the cheapest around there are many drawbacks. Lack of customer service and employees who dislike white people is there main issue. I am sure the low prices bring in new customers but it doesn?t bring back repeat customers. I went in at 815 only to be told that I needed to speak to the manager to replace glasses that were under warranty. I sit down and wait to be helped yet every other person that walked through the door was helped before me as I was unacknowledged by the manager for 45 minutes. When she did talk to me it was confrontational and I was basically called a liar saying that I did not purchase the additional insurance. I should have brought all the paperwork with me as the files they keep in hard copy format and in there computer system did not help me. The people that work there are not white people and me being white saw exactly who they wanted to help and who they didn?t want to help. The actions of these people and how this business is run makes me question why I am part of a system that ensures the freedom of these people and there ability to take part in a business. This isn?t the first nor will it be the last bad review of this business. I know Visionworks has a feedback/survey system but that is not where people put there distaste for this location or there inept employees. Visionworks needs to get people to review local reviews and send in secret shoppers to see what exactly happens there.
Pros: The rating is 0
Cons: You wait hours only to be ignored bt RACISTS
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