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Businiess name:
Reflection Windows & Premiere
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Review by:
citysearch c.
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Review content:
The person that came was correct, the windows were clean (not perfect, but OK). There were a couple of bugs on the kitchen window frames near the glass and he didn't bother to clean them. I understand that probably it wasn't in his "job description", but I believe the difference between an OK job and an exccellent one is in the details. I also asked him to let me know when he was going to clean the basement windows so I could clean up the wells, but before I knew he had done them and said nothing.
RESPONSE FROM Reflection Windows & A Premier Services:
Maria,
We appreciate your feedback. Per our Standard Operating Procedure, we provide a follow up phone call the day after service to ensure you were 100 satisfied. We are not satisfied if you are not satisfied and would appreciate the opportunity to remedy the concern you have expressed herein.
We will reach out to you today via phone to schedule an appointment.
Thanks-
Reflection Management Team
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