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Businiess name:
La Teresita Restaurant
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Review by:
citysearch c.
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Review content:
My daughter and son in law rented out the banquet hall for May 11, 2012 for their wedding ceremony and wedding reception. We were told at time of booking that everything was included in over all price including decorating the hall. We were also advised that if we wanted to over see the decorating then we also may do so that way the bride could have it decorated they way she wanted it. This place is a disaster!! On Wednesday night at 6 pm we were told we could come in and start bringing decorations in and we could also start decorating with the staff. The staff didn't show up until 4 hours later and when they did show up they had an attitude problem. They apparently didn't think any of us understood Spanish (or didn't care is probably more like it) and they were making very rude comments about us and commenting on how they would never get married there or have their reception there.. Well let me tell you if we knew at the time of reserving the hall what we came discover only 3 days before the wedding we WOULD NOT HAVE rented this banquet hall. The staff is lazy and very unprofessional. If we didn't decorate the hall ourselves then it wouldn't have been done.. They did nothing that we asked them to do if they did anything at all. On Thursday morning we returned to continue to decorate some more only to find out that they didn't do anything after we left (ABSOLUTELY NOTHING) we found the hall the same way we left it the night before and the staff didn't show up until 10pm the night before... We were reassured by Nicole (she was the coordinator) that everything would be ready by Friday morning that the staff would work through the night.. Friday morning (the day of the wedding) we came back to drop off the flower arrangement to find the ceremony room not even half finished, decorations still hanging in the reception room from a prior event, floors were filthy, dance floor wasn't waxed, buffet table and all other table cloths and chair covers were wrinkled. The chair covers that were placed on the chairs were half off and the sashes were thrown on in any order and tied in a knotted bow. The place looked horrific. I immediately tried to contact Nicole and as usual she did not answer my phone call. I went down stairs to the restaurant area and had a few words with the staff at the front desk whom contacted Nicole. When Nicole arrived I was livid. She was horrified at the way the place looked as she did not stay to over see the decorating the night before. By this time I was in a panic, Nicole advised me that she would personally decorate the place herself and have it ready by 7pm (the time of the wedding) I advised her that that didn't ease my mind any. My fiance' and my nephew dropped me off and went back up to the restaurant to make sure that the place was indeed going to be ready. Nicole, my fiance' and my nephew finished decorating the banquet hall and put the final touches on the rooms (NOT THE STAFF!!)... I would not recommend this restaurant to anyone ever to rent out their banquet hall.. The staff is very lazy, rude, and unprofessional.. If I wasn't so angry at them I would have been embarrassed for them!!.. Honestly I wouldn't rate this restaurant one star, this was the worst experience I have ever had with any establishment... We should have been refunded at least half our money back but wasn't... I can only hope that the people who did not do their jobs the way they were suppose to be done that one day when a special day as this was for my daughter and son in law comes around for them that they get back what they deserve... When you are in a business such as this then you should care enough about people and respect their wishes instead of doing your best in ruining their special day... This place is a JOKE!!
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