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Businiess name:
The Pines At Tuttle Crossing
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Review by:
citysearch c.
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Review content:
My apartment at the Pines was relatively nice; however, the customer service was absolutely horrible! I wish I could say I loved living at the Pines...but the truth is, I am amazed at how rude the management/club house staff was. For example, when I came in with a request or question, the staff acted as though I had interrupted their day and was a waste of their valuable time. The only time that the women in the club house were pleasant, was before they received my deposit check. From that point on, they made it clear that they were not accommodating and did not value me as a customer. When things went wrong, I was treated as if it were a privilege to live there and that there was no need for them to make any efforts to keep my business (despite the fact that I paid rent on time each month, was tidy, and respectful). Even when they made mistakes, rather that being apologetic they were overly defensive and uncaring. In fact, I even refrained from using many of the amenities of the clubhouse, simply because I would rather avoid contact with the clubhouse staff. Although, I did like my apartment (for the most part) it was not enough to compensate for the horrible and condescending staff.
Pros: nice layout, high ceilings, spacious living room
Cons: consistently rude staff, below average amenities (1 small pool for entire complex), worn carpet & blinds
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