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Businiess name:
G-Force Karts
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Review by:
citysearch c.
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Review content:
G-Force is an absolute blast. Our son has been racing there for a couple years and he is a really good racer. The carts are generally very powerful and good handling. It is also a great place to have a birthday party.
HOWEVER....
In the last 6 months the owner of the place has totally screwed up the check-in and race tracking process. I do not understand what is going on, as it looks like they tried to improve the process by adding PCs to use as a pre-check-in routine, but it FAILS gigantically.
First you have to pre-check-in, then you have to go to the main desk and really check-in, then (even if a member) you have to signs disclaimers every time, and then you have to wait for race assignment.
IT IS A JOKE NOW, and check-in takes about 15 minutes on a regular day. If you get there on a slow day it is faster, but if there on a heavy day you might as well turn around and go home or you will be in line for 30 minutes or more.
G-Force management could fix this easily: (1) PUT A SECOND check-in station on the main desk; (2) Have the existing check-in station handle new racers while the new station handles existing members and racers coming to get their receipts for 2nd and 3rd races; (3) get rid of the dumb pre-check-in process; (4) use the disclaimer that is signed to be a member and stop requiring a new one be signed every time.
We have actually walked out four or five times in the last 6 months. Seriously sad because there are no bigger fans of G-Force than us.
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