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Businiess name:
Platinum Touch Detailing
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Review by:
citysearch c.
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Review content:
This place has absolutely TERRIBLE service. The dealership recommend I go here for my tinting since I didn't have time in Dallas. So I went to go get my tinting done and there were bubbles and scratches on the tint. Not to mention, the way they cut the tint was jagged and definitely not smooth. The OWNER, James, told me they would have enough time to do it in 2 hours and later blamed me for not giving him enough time. They also cut a piece of rubber off my car and didn't even tell me. I had to look around at the job they did and tell him, and he told me that it happens and that its cosmetic damage. ARE YOU KIDDING ME? So he told me to come back and bring the car the whole day and he'll do it right. He told me to bring it in on Monday or Tuesday if I could because those were his best days. So I brought it in on Monday at 8:30 AM and he told me that his tinter wasn't there today. I brought my car back the following Friday and reminded him that the four windows needed to be done especially my driver's side because there was a big bubble in it. Right when I said that he told me he didn't want to deal with my pickyness and to take my car somewhere else and that with any tinting job there's going to be something wrong with it. WHY WOULD YOU WANT TO TAKE IT TO THIS PLACE WHEN YOU KNOW THE OWNER DOESN'T MIND THERE BEING SOMETHING WRONG WITH HIS WORK?? He did promise me before that he would do a paint sealant on my car which he kept his word on, but I was a little nervous that he would mess that up too but it turned out to look good. He also said he would get someone out here to get a quote on the piece of rubber, but by that time I had already called my dealership and arranged for them to replace it. I would've had him do it, but I just don't want to deal with him, his horrible customer service, and his terrible auto service. The owner doesn't take responsibility for his actions and treats the customer like crap. I honestly don't know how he is still in business. I've seen a few decent reviews and a few terrible ones but it seems like a toss up whether or not you'll get good service. Go at your own risk.
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