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Businiess name:
Kopp's Frozen Custard Stand
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Review by:
citysearch c.
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Review content:
Love the bacon cheeseburgers, but I am giving only 2 stars because the staff does not understand the importance of my request for no cherries on the sundaes. Management: Please explain to the kids you hire the importance of safe food handling and food allergies, and that customers are not being difficult or merely picky. When customers make special requests, often times it is for valid and serious reasons, such as a health condition. I am deathly allergic to red dye #40, and my boyfriend is deathly allergic to cherries. We both carrry epi-pens for these reasons. I have lost a lot of money at Kopps because they always put the maraschino cherry on top, despite my request for them not to. The red dye drips all down the ice cream, so there is no picking off the cherry - the dye completely contaminates the ice cream, and I have to throw the whole thing away. Any little amount of Red #40 causes me to go into anaphylactic shock requiring a trip to the ER every time, so I can't just eat around the dye. I just threw away $9 yesterday - again!!!!! grrr!!! - because the Kopps kids/employees did not follow my very direct instructions and still put the maraschino cherry on top of my 2 oreo sundaes. Boo to Kopps for not taking customer health concerns seriously.
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