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Businiess name:
Village Tropical Fish
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Review by:
citysearch c.
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Review content:
My husband and I came here b/c it is close to where we live. It is a little hard to find esp b/c there's no sign outside with their name. I call to ask specifically where they are, and the person I spoke to was very rude and short. She pretty much hung up on me after I said thank you. We get there and after 15-20min of standing/looking around no one has offered any help. We're beginners, so we obviously had a lot of questions. We finally start speaking to someone. He seemed very knowledgeable, but wasn't extremely helpful/nice until we told him we had decide to purchase a tank. It turned out that they didn't have it in stock, so they put our names down on a list and told us he would call when they got it in the following week. A week passed, and I had to call them to find out that it didn't come in. So, the guy asks if we want to order it again. So, if I hadn't called would they have just never ordered it again for us? I told him to go ahead and put our names down again for the tank. Sure enough, they call us back, but being disappointed in our experience there, we told them that we didn't want it anymore. The guy gets upset and practically throws it in our face that they now have an extra tank. What is that??! You do not tell a customer that. We didn't sign anything, didn't pay anything, so why should we be forced into paying for something we don't want? You do not say those things to a potential customer. For all he knows we could've gone back and gotten other equally expensive stuff. Now we know NOT to go there, especially if they don't value their customers.
Cons: Awful customer service
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