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Businiess name:  Team Volkswagen of Hayward
Review by:  citysearch c.
Review content: 
When researching dealerships in the San Francisco Bay Area, sadly (and erroneously) you will quickly find negative reviews about this dealership on the Internet. Folks seem to want to go out of their way to speak poorly of this dealership for no good reason, truly. However, if you take a second look, you will notice that it is usually the same group of people who simply have nothing good to say about anything. So, read what they have to say, but take everything with a grain of salt and always make up your own mind first. That is exactly what my husband and I did. We initially had our doubts (big time!) because, like you, we had also read all those awful reviews. But, we decided to make up our own minds, take the reviews with a grain of salt, and give the dealership the benefit of the doubt. After all, they offered the best price and promised not to disappoint. The worst thing that could happen was that we would have wasted an hour of our time. But, turns our, that they did not waste our time! We arrived very skeptical and ready to leave the ""bargaining table"" should the reviews on the internet prove to be true. Instead, we were treated like friends and the sales reps were awesome! We got the price as negotiated via e-mail, everything was as discussed and in black and white for us to see, not one extra charge thrown in at the last minute, the car was what we had discussed, and the sales reps (Jake, Abby, and Jay) and the finance manager (Sami) were down to earth, straightforward, and amazingly friendly and helpful. Simply put, of all the cars we have ever purchased, this was by far the more pleasant and honest transaction of all. Sure, like us, you might think the dealer wrote this and I would not blame you because, after all, dealers do write their own reviews at times. However, this one was written by a couple who truly did have a good experience and would like you to take the time to get in touch with Team Volkswagen of Hayward and make up your own minds. Discuss what you are looking for and negotiate. We are willing to bet that you won't be disappointed - we were not and are now enjoying our super cool VW. Thank you guys! Keep up the good work... Pros: Honest, friendly, does what was promised Cons: Could work a bit on delivery of car

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