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Businiess name:
The Raleigh Times
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Review by:
citysearch c.
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Review content:
This is my first time ever reviewing on citysearch -- and I'm only doing it because no one at Raleigh Times made eye contact with me after I got up from our table and stood at the bar to wait and wait and wait to explain in person why my friends and I were going elsewhere. So: I have worked in several restaurants over the years and I was a huge fan of RT when Ashley and her staff were still there. In the last year or so, I have been repeatedly disappointed in the food quality, atmosphere and staff professionalism. First, the food: buns are consistently stale, and the sides -- what is up? They are terrible! It's almost like a joke, that pasta salad is so bad! As for the atmosphere, I have to say that someone did finally straighten the slanting framed newspapers in the second room. Good work. But why does the music have to be so loud at dinner time? And for the staff: I was there Saturday night, and our waitress was totally sassy and really subtracted from the experience. I don't need much, folks, just a professional attitude. I went again on Sunday evening -- my boyfriend and I brought a friend visiting from out of town -- and we waited at the table in the window by the bar for about 15 minutes. It was not busy. A server said something unintelligible to us in passing, but she never came back. We got tired of waiting (and we were embarrassed to bring our guest there), so I thought I'd politely explain that we were leaving because we had been ignored. The bartender never acknowledged my presence. Ya'll, it's just not going well from a serving standpoint and the place did NOT start out this way. It's really a shame and I hope you get your act together because Raleigh Times used to be so awesome. Bartenders, acknowledge the people standing at your bar. You'll make money. Servers, act like you give a damn. People in the kitchen, reality check those sides because they are bad. I'm not mad, I'm really disappointed and would love to see improvement.
Pros: Great location, good ambience, independent vibe, great place in the past
Cons: Staff lacks professionalism
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