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Review content:
TOTAL SCAM - Olympia Moving and Storage is a fraudulant company! AVOID!!! THEY HAVE an F rating on BBB! They keep changing their address and name slightly... Olympic versus Olympia , then 4901 Main St, now 8820 Skokie Blvd. #228 Skokie, IL 60077.
Movers picked up my items in a budget truck. SHOCKED TO FIND OUT THAT THE DRIVERS WERE NOT IN AN OLYMPIA TRUCK AS INDICATED ON THEIR WEBSITE
totally unprofessional, no one returned my calls or emails (even after extensive delays in pick up and drop off dates). this was a long distance, out of state move.
After waiting over a month and assuming my personal belongings were missing or damaged, the driver finally calls and schedules a delivery at 5pm. Received a phone call at 9:00pm that the driver was outside my place (not an acceptable time to receive a delivery - not to mention that it's dark and I can't inspect my items properly). The driver tells me to drive my car to the gate of the complex. He doesn't think he will be able to deliver my items.
I drive to the gate. The driver is in a huge semi-truck. The driver tells me he has to ride in my car so I can show him where I live (and i'm a single woman by the way - and it's 9:15 at night). We drive up to my unit...He tells me, ""no way."" We can't deliver this. We're not going to fit."" So I ask him what I'm supposed to do? I've been waiting for over a month for my stuff. He says it doesn't surprise him - he is an outsourced mover EVEN THOUGH ON OLYMPIA'S WEBSITE THEY SAY THEY ARE NOT A BROKER - and ""your items don't change hands"" He then proceeds to tell me I need to pay $400 for him to transfer my items to a smaller truck so they can deliver (obviously neither Shirish - the ""sales man"" nor Eddie - the long distance coordinator mention this possibility to me upfront) The driver then says this is a major inconvenience TO HIM! He had plans to go to the next delivery. Since all the moving truck companies (Budget, Uhaul) are closed, he tells me we need to wait until first thing in the morning so they can get the truck and do the transfer. I have a major deadline and important meeting the next morning - I wasn't able to go to work
They bring in my items - a disgusting mess. The movers are not in uniform, they are dirty and wearing their pajamas. All my boxes are smashed, some glass is broken, screws are missing from my bed (they can't re-assemble my bed as stated in the contract -also, they said they wouldn't be able to put it back together (even if they had the screws) because they weren't the movers who disassembled it, and wouldn't know how to put it back together), big tear at the bottom of my chair, huge scratches on my expensive glass tables, huge scratch on the headboard to my bed frame, scratch on my bar stools, back of my dresser had fallen off (the entire dresser was broken and wobbly), damage to my nightstands, and MY QUEEN MATTRESS WAS COMPLETELY DESTROYED- they rolled the whole thing up in plastic! the coils were all bent!
I call both Eddie and Shirish telling them how disappointed I am. They never return my calls, emails. I finally get in touch with Shirish (he answered the phone). After I tell him how horrible this experience has been for me, he says, ""Gosh, ... I'm sorry. Someone will call you back.""
No follow-up from anyone. HOW TERRIBLE! SAVE THE HEADACHE! AVOID
Cons: FRAUDULENT COMPANY
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