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Businiess name:
Premier Pools & Spas
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Review by:
citysearch c.
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Review content:
Thank you Paul! With just four simple words, ?We?ll make it right?, you completely transformed our experience with Premier Pools and Spas from one that was becoming frustrating and negative to a very positive one. As you know, we have experienced ongoing problems with tiles falling off our negative edge and were having difficulties getting our most recent concerns addressed.
We spoke with you Saturday and by Monday we were contacted by Clay Fitzpatrick, Remodel Division Manager. Clay came out evaluated the situation and gave us options for remedying the problem. His outstanding level of knowledge, experience and superb customer relationship management skills gave us immediate confidence that we were placed in the right hands. By Thursday, the repair work began and was completed on Friday ? less than a week from our initial conversation. We cannot say enough about how pleased we are with the way Clay advised us, worked with us and with the final result. He and his crew did an absolutely outstanding job and we are so pleased with the final outcome!
It is said that a good recovery can put a business further ahead in customer opinion and satisfaction that if the initial problem had never occurred. Your commitment to our satisfaction and Clay?s world class response to our needs certainly has accomplished that. We sincerely appreciate how much our satisfactions means to Premier.
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