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Businiess name:
Smith Thompson Security
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Review by:
citysearch c.
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Review content:
The whole process was easy with these guys!
First let me tell you the crap I had to go through with ADT...So I call ADT and get a ""sales"" person on the phone. Well, they couldn't answer basic questions like what does a motion detector cost? Or can I add a door sensor? THEY COULDN'T EVEN TELL ME IF MY SYSTEM IS COMPATIBLE! I had the manufacturer and model number ready but the ""sales"" person was clueless. ADT forces you to schedule a time with a real salesperson to come out to your house to give an ""assessment"" first, so reluctantly I did it.
The ADT sales person came out to our house in the evening to give an assessment which really just turned into a high pressure sales pitch. Their monthly pricing seemed high to begin with but then the sales person said I would have to sign a THREE YEAR CONTRACT! Who would ever want to commit to a company without even knowing if they are really any good first? My wife wanted to go with ADT because it was a ""known"" name but I went with my gut feeling and passed on their ""deal"". I went back to researching companies...
Smith Thompson Security popped up on a google search so I checked out their website. Their website very clear-cut and I liked that they are Texas based, so I gave them a call. My sales person Josh, was able to answer EVERY pricing question I had right over the phone!! I appreciated that because I had already wasted an entire evening with the ADT guy. Josh said I had a compatible system because it's a DSC model. He told me upfront that they are $16.95, no contract, and that's the way it's been for 30 years!! This was such a contrast to ADT's approach I jumped at the deal. When Smith Thompson's technician Gary came out, it took him all of about 45 minutes to program and demonstrate the system. THIS IS HOW TO RUN A COMPANY! They made it easy to buy from them, and I would do it again.
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